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Vacancy Details

Head - Network Quality and Contracts, Kenya

Reference ID: REQ 0414

Telecom Jobs in Africa

Our client, a Large MNC into Telecom sector that provides exciting careers in Africa is currently hiring for various jobs in Kenya.

They are looking for a dynamic professional in Network Quality and Contracts vertical in Kenya. The incumbent is responsible to ensure that the quality of the network in Africa is meeting the set targets and is better over competition. The person is responsible to provide close supervision, direction and control to achieve the KPI’s.

Min: 10 Year(s) Max: 15 Year(s)

Nairobi, Kenya

Education: B.E./B.Tech
Industry Type:

Telecom / ISP

Functional Area :

Telecom / ISP

Role: VP/ GM - Quality
Posted Date : 2012-11-29
Desired Candidate Profile

The ideal candidate must have a Bachelor’s degree in Electronics or Telecom from reputed institute.

He/she should have 12-14 years of experience in the telecom industry into Network Quality and contracts.

Other qualities required:

  • Willing to travel
  • Good Negotiation Skills
  • Good Man Management Skills
  • Good Communication & interpersonal Skills


Job Description

Maintaining Network Quality:

Monitor KPIs of the networks -both 2G and 3G
Work with OpCo teams to prepare network improvement plans
Track implementation of the plans
Act as second line support/guide to OpCo optimisation and quality teams
Work with business teams on blending Network improvement plans with business requirements
Govern customer complaint resolution process in OpCos along with CSD team
Prepare and govern various quality/optimisation related processes
Review Network performance reports being filed with regulatory and flag off non-compliances
Evaluate new features for Network Quality improvement.

Quality Signoff and Governance:

Monthly KPI signoff with the Managed Services partners as per contract. Some of the tasks are:

Ensuring timely and accurate signoff in the OpCos
Central level signoff with partners
Interaction with SCM and finance for reward and penalty calculations
Exclusion management/governance
Resolution of operational disagreements with partners in the various signoffs.

Contract governance:

Negotiate the contracts with partners during contract renewal
Contract interpretation and negotiation with partners for dispute resolution
Standardise KPI formulae
Act as a governance level to resolve issues not resolved at the OpCo ND level.

Organization : Large MNC in Telecom Sector
Company Profile

Large MNC into telecom Sector.

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