Maintaining Network Quality:
Monitor KPIs of the networks -both 2G and 3G
Work with OpCo teams to prepare network improvement plans
Track implementation of the plans
Act as second line support/guide to OpCo optimisation and quality teams
Work with business teams on blending Network improvement plans with business requirements
Govern customer complaint resolution process in OpCos along with CSD team
Prepare and govern various quality/optimisation related processes
Review Network performance reports being filed with regulatory and flag off non-compliances
Evaluate new features for Network Quality improvement.
Quality Signoff and Governance:
Monthly KPI signoff with the Managed Services partners as per contract. Some of the tasks are:
Ensuring timely and accurate signoff in the OpCos
Central level signoff with partners
Interaction with SCM and finance for reward and penalty calculations
Resolution of operational disagreements with partners in the various signoffs.
Negotiate the contracts with partners during contract renewal
Contract interpretation and negotiation with partners for dispute resolution
Standardise KPI formulae
Act as a governance level to resolve issues not resolved at the OpCo ND level.